VISION

Be the best Resort & Diving Center in Manado

With consistent innovation of products & services.

MISSION

Exceed guests experiences, inspire & develop

our employee & surroundings and provides

superior financial resource to our stake holders.

OUR SERVICE CULTURE  “I NATURES”

• I am Pleasant, Courteous, Well groomed and Professional when dealing with my Guest, Smile and I use the guest’s name.
• I always greet & Welcome the Guest, Offer Assistance, give Warm Farewell, thank the guest & invite them to return.
• I always Escort guest personally & do not point out direction.
• I Emphasize, Solve guest’s expressed and unexpressed Problem to the satisfaction and not repeating.
• I offer Cross Team Support! Remember; ”Everything for our Guest’’ is “My Job”.
• I understand that Safety, Cleanliness, Privacy and Conservation can not be compromised.
• I develop myself & the company within.
• I always remember that guest is the reason we are here and the key of the Company Success.